5. DO WE USE COOKIES AND OTHER TRACKING
TECHNOLOGIES?
In
Short: We may use cookies and other tracking
technologies to collect and store your
information.
We may use cookies
and similar tracking technologies (like web beacons and pixels) to gather
information when you interact with our Services. Some online tracking
technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save
your preferences, and assist with basic site
functions.
We also permit third
parties and service providers to use online tracking technologies on our
Services for analytics and advertising, including to help manage and
display advertisements, to tailor advertisements to your interests, or to
send abandoned shopping cart reminders (depending on your communication
preferences). The third parties and service providers use their technology
to provide advertising about products and services tailored to your
interests which may appear either on our Services or on other
websites.
To the extent these online tracking
technologies are deemed to be a "sale"/"sharing" (which includes targeted
advertising, as defined under the applicable laws) under applicable US
state laws, you can opt out of these online tracking technologies by
submitting a request as described below under section "DO
UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY
RIGHTS?"
6. DO WE OFFER ARTIFICIAL
INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools
powered by artificial intelligence, machine learning, or similar
technologies.
As part of our Services, we
offer products, features, or tools powered by artificial intelligence,
machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to
enhance your experience and provide you with innovative solutions. The
terms in this Privacy Notice govern your use of the AI Products within our
Services.
Our
AI Products
Our AI Products are designed for the
following functions:
How We Process Your Data Using
AI
All personal information processed using our
AI Products is handled in line with our Privacy Notice and our agreement
with third parties. This ensures high security and safeguards your
personal information throughout the process, giving you peace of mind
about your data's safety.
7. HOW DO WE HANDLE
YOUR SOCIAL
LOGINS?
In
Short: If you choose to register or log in to our
Services using a social media account, we may have access to certain
information about you.
Our
Services offer you the ability to register and log in using your
third-party social media account details (like your Facebook or X logins).
Where you choose to do this, we will receive certain profile information
about you from your social media provider. The profile information we
receive may vary depending on the social media provider concerned, but
will often include your name, email address, friends list, and profile
picture, as well as other information you choose to make public on such a
social media platform.
We will
use the information we receive only for the purposes that are described in
this Privacy Notice or that are otherwise made clear to you on the
relevant Services. Please note that we do not control, and are not
responsible for, other uses of your personal information by your
third-party social media provider. We recommend that you review their
privacy notice to understand how they collect, use, and share your
personal information, and how you can set your privacy preferences on
their sites and apps.
8. HOW LONG DO WE
KEEP YOUR
INFORMATION?
In
Short: We keep your information for as long as
necessary to fulfill the purposes outlined in this
Privacy Notice unless otherwise required by
law.
We will only keep
your personal information for as long as it is necessary for the purposes
set out in this Privacy Notice, unless a longer retention period is
required or permitted by law (such as tax, accounting, or other legal
requirements). No purpose in this
notice will require us keeping your personal information for longer than
three (3) months
past the termination of the user's account.
When we
have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize such information, or, if this is
not possible (for example, because your personal information has been
stored in backup archives), then we will securely store your personal
information and isolate it from any further processing until deletion is
possible.
9. HOW DO WE KEEP YOUR INFORMATION
SAFE?
In
Short: We aim to protect your personal information
through a system of organizational and technical security
measures.
We have implemented
appropriate and reasonable technical and organizational security measures designed to
protect the security of any personal information we process. However,
despite our safeguards and efforts to secure your information, no
electronic transmission over the Internet or information storage
technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able
to defeat our security and improperly collect, access, steal, or modify
your information. Although we will do our best to protect your personal
information, transmission of personal information to and from our Services
is at your own risk. You should only access the Services within a secure
environment.
10. DO WE COLLECT
INFORMATION FROM
MINORS?
In
Short: We do not knowingly collect data from or
market to children under 18 years of
age or the equivalent age as specified
by law in your jurisdiction.
We do
not knowingly collect, solicit data from, or market to children under 18
years of age or the equivalent age as
specified by law in your jurisdiction, nor do we knowingly sell such
personal information. By using the Services, you represent that you are at
least 18 or the equivalent age as
specified by law in your jurisdiction or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the
Services. If we learn that personal information from users less than 18
years of age or the equivalent age as
specified by law in your jurisdiction has been collected, we will
deactivate the account and take reasonable measures to promptly delete
such data from our records. If you become aware of any data we may have
collected from children under age 18 or
the equivalent age as specified by law in your jurisdiction, please contact us at dpo@callfaq.com.
11. WHAT ARE YOUR
PRIVACY
RIGHTS?
In
Short: Depending on your state of residence in the
US or in some regions, such as the European Economic Area (EEA), United
Kingdom (UK), Switzerland, and Canada,
you have rights that allow you greater access to and control over your
personal information. You
may review, change, or terminate your account at any time, depending on
your country, province, or state of residence.
In some
regions (like the EEA, UK, Switzerland,
and Canada), you have certain rights
under applicable data protection laws. These may include the right (i) to
request access and obtain a copy of your personal information, (ii) to
request rectification or erasure; (iii) to restrict the processing of your
personal information; (iv) if applicable, to data portability; and (v) not
to be subject to automated decision-making. If a decision that produces legal or
similarly significant effects is made solely by automated means, we will
inform you, explain the main factors, and offer a simple way to request
human review. In certain
circumstances, you may also have the right to object to the processing of
your personal information. You can make such a request by contacting us by
using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT
THIS NOTICE?"
below.
We will consider and
act upon any request in accordance with applicable data protection
laws.
Withdrawing your
consent: If we are relying on your consent to process your
personal information, which may be
express and/or implied consent depending on the applicable law, you have the right to withdraw
your consent at any time. You can withdraw your consent at any time by
contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT
THIS NOTICE?" below.
However,
please note that this will not affect the lawfulness of the processing
before its withdrawal nor, when
applicable law allows, will
it affect the processing of your personal information conducted in
reliance on lawful processing grounds other than consent.
Opting out of
marketing and promotional
communications: You can unsubscribe
from our marketing and promotional communications at any time by or by contacting us using the details
provided in the section "HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?" below. You will then be removed
from the marketing lists. However, we may still communicate with you — for
example, to send you service-related messages that are necessary for the
administration and use of your account, to respond to service requests, or
for other non-marketing purposes.
No mobile information will be shared with
third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as
customer service, is permitted. All other use case categories exclude text
messaging originator opt-in data and consent; this information will not be
shared with third parties. Account
Information
If you would
at any time like to review or change the information in your account or
terminate your account, you can:
- Contact us using the contact information
provided.
Upon your request to terminate your account,
we will deactivate or delete your account and information from our active
databases. However, we may retain some information in our files to prevent
fraud, troubleshoot problems, assist with any investigations, enforce our
legal terms and/or comply with applicable legal
requirements.
Cookies and similar
technologies: Most Web browsers are set to accept cookies by
default. If you prefer, you can usually choose to set your browser to
remove cookies and to reject cookies. If you choose to remove cookies or
reject cookies, this could affect certain features or services of our
Services. For further
information, please see our Cookie Notice: http://www.callfaq.com/legal/cookie-policy.
If you have
questions or comments about your privacy rights, you may email us at privacy@callfaq.com.
12. CONTROLS FOR DO-NOT-TRACK
FEATURES
Most
web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track ("DNT") feature or setting you can
activate to signal your privacy preference not to have data about your
online browsing activities monitored and collected. At this stage, no
uniform technology standard for recognizing and implementing DNT signals has
been finalized. As such, we do not currently
respond to DNT browser signals or any other mechanism that automatically
communicates your choice not to be tracked online. If a standard for
online tracking is adopted that we must follow in the future, we will
inform you about that practice in a revised version of this Privacy
Notice.
California law requires us to let you know
how we respond to web browser DNT signals. Because there currently is not
an industry or legal standard for recognizing or honoring DNT signals, we do not respond
to them at this time.
13. DO UNITED STATES RESIDENTS HAVE
SPECIFIC PRIVACY
RIGHTS?
In
Short: If you are a resident of California, Colorado, Connecticut,
Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana,
Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee,
Texas, Utah, or Virginia, you may have the
right to request access to and receive details about the personal
information we maintain about you and how we have processed it, correct
inaccuracies, get a copy of, or delete your personal information. You may
also have the right to withdraw your consent to our processing of your
personal information. These rights may be limited in some circumstances by
applicable law. More information is provided
below.Categories of Personal Information We
Collect
The table
below shows the categories of personal information we have collected in
the past twelve (12) months. The table includes illustrative examples of
each category and does not reflect the personal information we collect
from you. For a comprehensive inventory of all personal information we
process, please refer to the section "WHAT
INFORMATION DO WE COLLECT?"
| Category | Examples | Collected |
|---|
A.
Identifiers | Contact details, such as real name, alias,
postal address, telephone or mobile contact number, unique personal
identifier, online identifier, Internet Protocol address, email address,
and account name |
YES
|
B. Personal information as
defined in the California Customer Records
statute | Name, contact information, education,
employment, employment history, and financial
information |
YES
|
C. Protected
classification characteristics under state or federal
law | Gender, age, date of birth, race and
ethnicity, national origin, marital status, and other demographic
data |
NO
|
D. Commercial
information | Transaction information, purchase history,
financial details, and payment
information |
YES
|
E. Biometric
information | Fingerprints and
voiceprints |
NO
|
F. Internet or
other similar network activity | Browsing history, search
history, online behavior, interest data, and interactions
with our and other websites, applications, systems, and
advertisements |
NO
|
G. Geolocation
data | Device
location |
NO
|
H. Audio,
electronic, sensory, or similar
information | Images and audio, video or call recordings
created in connection with our business
activities |
NO
|
I.
Professional or employment-related
information | Business contact details in order to provide
you our Services at a business level or job title, work history, and
professional qualifications if you apply for a job with
us |
NO
|
J. Education
Information | Student records and directory
information |
NO
|
K. Inferences drawn from collected personal
information | Inferences drawn
from any of the collected personal information listed above to create a
profile or summary about, for example, an individual’s preferences and
characteristics |
NO
|
| L. Sensitive
personal Information | |
NO
|
We may also collect other
personal information outside of these categories through instances where
you interact with us in person, online, or by phone or mail in the context
of:
- Receiving help through our customer support
channels;
- Participation
in customer surveys or contests; and
- Facilitation
in the delivery of our Services and to respond to your
inquiries.
We will use and retain the collected
personal information as needed to provide the Services or for:
- Category A - As long
as the user has an account with us
- Category B - As long
as the user has an account with us
- Category D - As long as the user has an account with us
- Category H - As long as the user has an account with us
Will your information be shared with
anyone else?
We may
use your personal information for our own business purposes, such as for
undertaking internal research for technological development and
demonstration. This is not considered to be "selling" of your personal
information.
We have
not disclosed, sold, or shared any personal information to third parties
for a business or commercial purpose in the preceding twelve (12) months.
We will not sell or
share personal information in the future belonging to website visitors,
users, and other consumers.
Your Rights
You have rights under certain US state data
protection laws. However, these rights are not absolute, and in certain
cases, we may decline your request as permitted by law. These rights
include:
- Right to know whether or not we
are processing your personal data
- Right to access your
personal data
- Right to
correct inaccuracies in your personal data
- Right to request the deletion of
your personal data
- Right to obtain a copy of
the personal data you previously shared with us
- Right to non-discrimination for
exercising your rights
- Right to opt out of the
processing of your personal data if it is used for targeted
advertising (or sharing as defined
under California’s privacy law), the sale of personal data, or
profiling in furtherance of decisions that produce legal or similarly
significant effects ("profiling")
Depending upon the state where you live, you
may also have the following rights:
- Right to access the categories of personal data
being processed (as permitted by applicable law, including the privacy law
in Minnesota)
- Right to obtain a list of the categories of third
parties to which we have disclosed personal data (as permitted by
applicable law, including the privacy law in California, Delaware, and Maryland)
- Right to obtain a list of specific third parties
to which we have disclosed personal data (as permitted by applicable law,
including the privacy law in Minnesota
and Oregon)
- Right to review, understand, question, and
correct how personal data has been profiled (as permitted by applicable
law, including the privacy law in Minnesota)
- Right to limit use and disclosure of sensitive
personal data (as permitted by applicable law, including the privacy law
in California)
- Right to opt out
of the collection of sensitive data and personal data collected through
the operation of a voice or facial recognition feature (as permitted by
applicable law, including the privacy law in Florida)
How to
Exercise Your Rights
To exercise these
rights, you can contact us by
submitting a data subject access request, by
emailing us at privacy@callfaq.com, or by referring to the contact details at
the bottom of this document.
Under certain US state data
protection laws, you can designate an authorized agent to make a request on your
behalf. We may deny a request from an authorized agent that does not submit proof
that they have been validly authorized to act on your behalf in
accordance with applicable laws.
Request
Verification
Upon
receiving your request, we will need to verify your identity to determine
you are the same person about whom we have the information in our system.
We will only use personal information provided in your request to verify
your identity or authority to make the request. However, if we cannot
verify your identity from the information already maintained by us, we may
request that you provide additional information for the purposes of
verifying your identity and for security or fraud-prevention
purposes.
If you submit the request through an authorized agent, we may need to collect
additional information to verify your identity before processing your
request and the agent will need to provide a written and signed permission
from you to submit such request on your behalf.Appeals
Under certain US state data protection laws,
if we decline to take action regarding your request, you may appeal our
decision by emailing us at privacy@callfaq.com.
We will inform you in writing of any action taken or not taken in response
to the appeal, including a written explanation of the reasons for the
decisions. If your appeal is denied, you may submit a complaint to your
state attorney general.California "Shine The Light" Law
California Civil Code Section 1798.83, also
known as the "Shine The Light" law, permits our users who are
California residents to request and obtain from us, once a year and free
of charge, information about categories of personal information (if any)
we disclosed to third parties for direct marketing purposes and the names
and addresses of all third parties with which we shared personal
information in the immediately preceding calendar year. If you are a
California resident and would like to make such a request, please submit
your request in writing to us by using the contact details provided in the
section "HOW
CAN YOU CONTACT US ABOUT THIS NOTICE?"
14. DO WE MAKE
UPDATES TO THIS
NOTICE?
In Short: Yes, we
will update this notice as necessary to stay compliant with relevant
laws.
We may update this
Privacy Notice from time to time. The updated version will be indicated by
an updated "Revised" date at the top of this Privacy
Notice. If we make material changes to this Privacy Notice, we may notify
you either by prominently posting a notice of such changes or by directly
sending you a notification. We encourage you to review this Privacy Notice
frequently to be informed of how we are protecting your
information.
15. HOW CAN YOU CONTACT US ABOUT THIS
NOTICE?
If you
have questions or comments about this notice, you may contact our Data Protection
Officer (DPO) by email
at dpo@callfaq.com, by phone at (778) 745-3148, or contact
us by post at:
CALLFAQ
INC.
Data Protection Officer
1906 610
Granville Street
Vancouver, British Columbia
V6C3T3
Canada
16. HOW CAN YOU REVIEW, UPDATE, OR
DELETE THE DATA WE COLLECT FROM
YOU?
Based on the applicable laws of your
country or state of residence in the
US, you may have the right to request
access to the personal information we collect from you, details about how
we have processed it, correct inaccuracies, or delete your personal
information. You may also have the right to withdraw your consent to our processing of
your personal information. These rights may be limited in some
circumstances by applicable law. To request to review, update, or delete
your personal information, please fill
out and submit a data subject access
request.
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.